Refund policy

Eligibility

Refunds apply to paid enrollments arranged offline with Scaleapipro. Because this website does not process payments, refund requests refer to invoices paid through our agreed billing channel.

Timeframe

Full refund requests must be received in writing at least 14 calendar days before the cohort start date or the first facilitated session for self-paced paths with scheduled office hours.

Full vs partial refunds

Cancellations between 13 and 5 days before start may receive a 50% refund. Within 5 days of start, fees are generally non-refundable except where Scaleapipro cancels the cohort. If you complete fewer than two modules due to documented medical emergency, we may offer a partial credit toward a later cohort at our discretion.

Non-refundable items

Custom workshop design fees, completed one-to-one coaching hours, and third-party venue costs already incurred are non-refundable.

Refund process

Email contact@scaleapipro.digital with your invoice number, program name, and reason. We confirm receipt within two business days and outline next steps.

Processing time and method

Approved refunds are returned via the original payment method within 15 business days after approval. Bank timelines may add additional days.

Cancellation by Scaleapipro

If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra seat fee.

Exceptions

Mandatory consumer protections under Korean law take precedence where they grant broader rights than this policy.

Contact for refunds

contact@scaleapipro.digital · +82-1-976-6331 · Street: 55-2, Wolseongkooronghaneulchaeapateu, Wolseong 1(il)-dong; City: Dalseo-gu; State/province/area: Daegu; Country calling code: +82; Country: Korea